Your satisfaction is our utmost importance as we stand by our quality and craftsmanship. All warranties apply directly to the original retail purchaser; proof of purchase receipt may be required when submitting a claim under these warranties. All warranties are against defects in material and workmanship based on the stated time of the warranty under normal use, and from the date of purchase.
Palliser Leather 5 Year pro-rated Warranty :The Palliser warranty covers all leathers against tearing, splitting and cracking. Leather is a natural material and, as such, each hide reflects its own characteristics. On average, four to five hides are used on most Palliser sofas. Variations in shade, grain, texture, patterns of original hair follicles, healed scars, brands, neck growth marks, nicks, scratches, wrinkles and relaxing are natural characteristics of leather and are not considered defects.
Palliser 7 Year Warranty Motion Reclining Mechanisms : Reclining Mechanisms are warranted against material and manufacturing defects. Warranty is limited to suppliers availability of parts. Lift and Reclining mechanisms are designed to support weight of up to 300 lbs in a residential use application.
Palliser 10 Year Warranty on Frame, Springs, Webbing, and Construction: Wood frames, springs, coils or webbing carry a ten (10) year warranty against breakage. Springs, coils or webbing are covered for breakage due to metal fatigue or pulling loose from wood frames. Metal frames are warranted against breakage for a period of two (2) years under normal household use.
For a more in-depth breakdown of the warranties, please visit Palliser Warranty page, or please call us at 1 (866) 316-3405 for additional questions or warranty details.