We offer a number of ways to get your furniture to you - to let you choose what works best for you.
FREE CURBSIDE SHIPPING WITH EVERY ORDER!
We offer curbside shipping with every order, nationwide (continental US only, excludes Alaska and Hawaii)! Shipping is insured on all items. In case your furniture is scratched during the shipment of an order, you will not be held accountable for it. Your furniture is custom made at the factory to your specifications when you order it, and then shipped immediately to your home. Due to this, exact shipping times vary based on the type and quantity of furniture in your order.
Curbside Shipping - FREE
Our basic curbside shipping sends your LeatherFurniture.com order to the front door of your building. This is best for ground level homes with some helping hands.
White Glove Delivery - $249
Our deluxe white glove delivery service will deliver your furniture and carry it into the room of your choice - upstairs or down. They will setup the furniture if needed and will haul away any packaging for you. Some remote areas of the U.S. and Canada require additional fees. Call us at 1-866-316-3405 for details and pricing.
SHIPPING FREQUENTLY ASKED QUESTIONS
How long does it take for my furniture to arrive once I place my order?
That question depends on the manufacturer. Most of the furniture listed on our website is custom - so we do not start building it until we have a style and a leather picked out just for you. Some of our manufacturers ship as quick as two weeks from your order date. Special orders from Natuzzi Editions and IMG - take approximately 12- 16 weeks. If the furniture is noted as a quick ship or single style (non-customizable) item, the product page will specify a shipping estimate.
Will this fit through my door?
Because everyone's house is different, we can't give you an answer without some help from you. Please measure your living space to ensure your purchase will fit and navigate through doors, hallways, walkways, and elevators on the way to the final room destination. During shipment and upon delivery, all of our furniture will be without the feet and cushions. If your door is less than 35” wide, call us @ 1-866-316-3405 and we can help come up with a plan to get it in your home.
Will the furniture be delivered to my home or to a distribution center?
The furniture will be shipped directly to the address you provided on your order.
What happens if something is damaged during shipping or delivery?
Don't panic! It's insured. While it is extremely rare, we understand stuff happens, and all of our online customer service works exactly the same as it does if you bought locally. When you receive your piece we ask that you do three things : inspect, inspect, inspect. Check over your piece to be sure it is perfect, and if not, notate such on the delivery receipt before the delivery team leaves. All of our delivery partners are bonded and insured and will cover you against any damage that occurs during freight.
During delivery, if you have any questions on this please do not hesitate to call us at 1-866-316-3405 and explain your issue.
What happens if I want to cancel my order or return my furniture?
This is a special order being made to your specifications and may not be cancelled. Cancellations are at the discretion of LeatherFurniture.com and, if accepted, will be charged a restocking fee 50% of the total invoice. Refusal to accept delivery equates to a cancellation.
We can not guarantee exact delivery dates. In the rare event that we do promise a delivery date, it will be noted on your invoice from us. If you do not have an invoice with a typed delivery date, you do not have a guaranteed delivery date and cancellations will be subject to the above terms.
LeatherFurniture.com shall not be liable for delays caused by suppliers, accidents, strikes, fires, or any other causes beyond our control.