Warranty

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We only sell high quality products from some of the best manufacturers in the world. They stand by their products with some of the best warranties in the industry, so you can enjoy your furniture for years to come without worry.

CHOOSE A BRAND BELOW TO VIEW WARRANTY DETAILS


  • Omnia
  • Eleanor Rigby
  • IMG
  • Palliser
  • Natuzzi

OMNIA LEATHER WARRANTY

Your satisfaction is our utmost importance as we stand by our quality and craftsmanship. Our products are proudly American Made. All warranties apply directly to the original retail purchaser; proof of purchase receipt may be required when submitting a claim under these warranties. All warranties are against defects in material and workmanship based on the stated time of the warranty under normal use, and from the date of purchase.

Omnia Leather Limited Lifetime Warranty

Frame Construction: Our frames are constructed in America with hand-selected woods, and meticulously assembled by our craftsmen and reinforced with corner blocking to ensure strong and durable seating.

Spring Suspension - Limited Lifetime Warranty: We use a steel spring seating suspension which results in proper spring action and balance.

Feather and Down – Limited Lifetime Warranty against Leakage: We use a high density polyurethane foam core that is inserted into an anti-leak envelope filled with down and feathers.

Omnia Leather Quality Assurance Warranty

Leather - Limited 5-Year Warranty: The leather will not harden. There will be no transfer of color. The leather will not tear under normal use. The finish will not peel from the leather. The finish will not show excessive fracture other than normal wrinkles from stretching. Variations in shade, texture and natural markings are all characteristics and qualities of fine leather. Please avoid chemicals or sunlight to preserve the natural beauty of your leather furniture.

Cushion Construction – Limited 3 Year Warranty: Cushions are vital to a comfortable, long-lasting piece of quality leather upholstery. We carefully select quality cushioning components to ensure proper comfort. Our foam cushions are constructed of a polyurethane foam center core with polyester fiber wrap. The loss of resiliency should not be confused with softening and flattening of polyester fibers and the foam that will occur as a result of normal use and aging. All foam will soften and will not be considered a defect.

Mattress Mechanisms Warranty – Limited 3 Year Warranty: We use inner spring sleeper mattresses and top quality mechanisms to provide the most comfort available.

Recliner Mechanism Warranty – Limited 3 Year Warranty: All our recliner mechanisms are top quality and used in our motion and home theater products as well as motors.

Stitching and Fasteners Warranty – Limited 1 Year Warranty: Seat Cushions, Back and Arm Pillows. The warranty is against Stitching and Fasteners that have a defect as well as thread breaks in sewing that occur under normal use. Moving furniture using attached Back Pillows / Arm Pillows is not a normal use and can void the warranty. Fabric is not warrantied, it is covered for a limited 1 year against thread breakage.

Barstools – Limited 1 Year Warranty: Our barstools are made with selected hardwoods that are carefully assembled, reinforced with corner blocks, and then doweled helping to ensure a strong durable seating unit. This warranty does not cover damages resulting from neglect, commercial use and extremes in temperature or humidity.

For more information on how to process an Omnia Leather Warranty Claim or for additional questions or warranty details, please call us at 1-888-993-0084.

ELEANOR RIGBY WARRANTY

Your satisfaction is our utmost importance as we stand by our quality and craftsmanship. All warranties apply directly to the original retail purchaser; proof of purchase receipt may be required when submitting a claim under these warranties. All warranties are against defects in material and workmanship based on the stated time of the warranty under normal use, and from the date of purchase.

Eleanor Rigby Leather Limited Lifetime Warranty Frame Construction: A Lifetime Limited Warranty is given by The Eleanor Rigby Leather Company to the original retail purchaser only. This covers the frame and spring system materials against failure or breakage under conditions of ordinary residential use. Lifetime is defined by the life of the original upholstery covering. Recovering the frame voids all warranties. This lifetime limited warranty does not apply to any product intentionally misused; or damage resulting from negligence, exposure, rental or commercial use, or other unreasonable uses. Also the lifetime limited warranty does not cover damage or failures due to the application of any chemical treatment, improper cleaning, or when heavy soiling or abuse is evident.

Eleanor Rigby Leather Quality Assurance Warranty Leather - Limited 5-Year Warranty: Only top quality covering materials are used with Eleanor Rigby products. Leather covers are warranted against defective materials and workmanship for ONE year from the original date of purchase. This includes stitching and seam failure. This warranty does not include color fading, stretching, or dye lot issues. Leather is a natural product and therefore no two pieces of leather are the same. Leather has natural wrinkles, marks, and scars. Variations in color and texture are genuine and natural features of leather and are not defects. This one-year limited warranty does not apply to any product intentionally misused; or damage resulting from negligence, exposure, rental or commercial use, or other unreasonable uses. Also the one-year limited warranty does not cover damage or failures due to the application of any chemical treatment, improper cleaning, or when heavy soiling or abuse is evident. Where there is evidence of excessive soiling, improper cleaning, abuse, or where the leather has had some form of chemical applied the leather warranty will not apply.

For more information on how to process an Eleanor Rigby warranty claim or for additional questions or warranty details, please call us at 1-888-993-0084.

IMG COMFORT WARRANTY

The following outlines the extended Warranty Policy for your new IMG product (s).
Please take the time to thoroughly familiarize yourself with its contents.

Please also note that all warranty periods stated (in year) below begin from the original date of purchase.

10-years warranty - frames
Steel structural frame elements are warranted against breakage for a period of ten (10) years. Wood sofa frames and steel insert frames are also warranted against breakage for a period of ten (10) years.

10-years warranty – molded foam
Molded cushions are warranted against collapsing for a period of ten (10) years.

Loss of foam resiliency should not be confused with softening of foam or stretched cover, which are results from normal use. Owners of upholstered furniture should also expect foam and fiber fillings to compact over time.

5-years warranty – mechanism
Recliner mechanisms including steel springs are warranted against breakage for a period of five (5) years.

Please note that this does not cover any type of minor sound or noise in the mechanism or unevenness in swivel mechanisms. This is normal and the result of general use.

5-years warranty – laminated wood
Laminated Scandinavian recliner parts (for Modern Comfort, Nordic and senior chairs) are warranted against breakage for a period of five (5) years.

Please note that this does not cover any form for minor sound or noise in the laminated wood or unevenness caused by temperature or moisture. This is normal for all living materials.

2-years warranty – power
Warranty period for defects of new motors and related parts are two (2)years.

Excluded from the warranty are non-material defects or deviations in the properties and condition of the product, which are negligible for the value and intended use of the equipment. Replacement of spent batteries / rechargeable batteries is also not covered by this warranty.

2-years warranty – leather and fabric
IMG leather products are warranted against tearing and cracking for a period of two (2) years. IMG fabric products are warranted for a period of two (2) years against seam slippage, fraying, and dye transfers.

This fabric warranty does not cover tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident.

The warranty does not cover normal fading, damage due to improper use of chemical treatments that are not endorsed by IMG, damage from lack of required caution or regular care and maintenance.

The warranty does not include claims for veins, wrinkling, natural markings from healed scars or variations in grain or color. These natural features are proof that only genuine leather has been used. The warranty does not include stretching of leather or fabric. This is normal Warranty Policy and results from normal use.

Exposure of leather and fabric to sunlight or extreme light sources will cause fading and damage and is not covered by the warranty.

2- years warranty - Workmanship & other materials and components
All other materials, parts, components, and other furniture products not specifically included in the above warranties and workmanship are warranted against defects for two (2) years.

For more information on how to process an IMG warranty claim or for additional questions or warranty details, please call us at 1-888-993-0084.

PALLISER WARRANTY

On the 5 year pro-rated warranty, Palliser will cover:

  • Year 1 - 80% of the cost of parts only
  • Year 2 - 80% of the cost of parts only
  • Year 3 - 60% of the cost of parts only
  • Year 4 - 40% of the cost of parts only
  • Year 5 - 20% of the cost of parts only

From year 2 to year 5, the original consumer or retailer (as applicable) will be responsible to pay the balance of the cost of parts and any associated labor charges. Parts include leather, foam, and frame but excludes fabric and labor.

For more information on how to process the Palliser warranty claim, including what it does not cover, please visit the manufacturer's warranty page. For for additional questions or warranty details, please call us at 1-888-993-0084.

Palliser Furniture Warranty is non-transferrable and takes effect as of January 1, 2018. The comfort and quality of Palliser's products are supported with a comprehensive warranty.

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NATUZZI EDITIONS WARRANTY

TERMS & CONDITIONS

All Natuzzi sofas and armchairs have ten years warranty on the frame and two years on the upholstery, mechanical parts, and coverings.

All furnishing accessories come under a two-year warranty.

That’s because we know that when your value is unique, the warranty conditions have to match.

For more information on how to process the Natuzzi warranty claim, including what it does not cover, please visit the manufacturer's warranty page. For for additional questions or warranty details, please call us at 1-888-993-0084.

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